Frequently Asked Questions

1. How long does delivery take?
Our processing time is 1-2 business days, and delivery usually takes 3-7 business days.

2. How much does shipping cost?
We offer free shipping on all orders.

3. Can I return an item?
Yes, you have a 14-day right of return from the day you receive your order. The item must be unused and in its original condition.

4. How do I make a return?
Contact our customer service by email, and we will help you with the return process.

5. Do you offer exchanges?
Yes, if you want a different size or color, you can easily exchange your item within the return period.

6. Which payment methods do you accept?
We accept secure payment methods such as Shop Pay, MobilePay, credit cards, Blik, and other reliable solutions displayed at checkout.

7. How do I contact you?
You can contact us by email. We normally respond to all inquiries within 24 hours on weekdays (09:00–17:00).