Frequently Asked Questions

1. How long is the delivery time?
Our processing time is 1-2 business days, and delivery usually takes 3-7 business days.

2. What does shipping cost?
We offer free shipping on all orders.

3. Can I return an item?
Yes, you have a 14-day return policy from the day you receive your order. The item must be unused and in its original condition.

4. How do I make a return?
Contact our customer service via email, and we will assist you with the return process.

5. Do you offer exchanges?
Yes, if you want a different size or color, you can easily exchange your item within the return period.

6. What payment methods do you accept?
We accept secure payment methods such as Shop Pay, MobilePay, credit cards, Blik, and other reliable solutions shown at checkout.

7. How do I contact you?
You can contact us via email. We usually respond to all inquiries within 24 hours on weekdays (09:00–17:00).